Terms and Conditions for Use of Progetto Santa Margherita S.r.l. Social Media Channels 

This Social Media Policy governs the standards of conduct and interaction among users who follow Progetto Santa Margherita S.r.l.’s social media channels, as well as the management and operation of these channels. 

Our institutional social media profiles and instant messaging services are managed by personnel affiliated with the Company. 

Purpose 

Progetto Santa Margherita S.r.l. uses its social media channels to communicate within the scope of its institutional objectives, as outlined in its Articles of Association, and to promote all events organized at Villa Durazzo. 

The official institutional profiles of Progetto Santa Margherita S.r.l. on social media and instant messaging services are listed below: 

Any other social and messaging profiles claiming to be associated with Progetto Santa Margherita S.r.l. are not managed by or attributable to the Company. 

User comments and posts, which should always include the user’s full name, represent the opinions of individuals and not those of the Company. Progetto Santa Margherita S.r.l. cannot be held responsible for the veracity of content posted by third parties on its channels. 

Furthermore, Progetto Santa Margherita S.r.l. is not responsible in any way for the unavailability of online platforms or their related links. 

Please note that comments, photos, and materials published on virtual social network walls can be indexed by search engines and may be viewed by anyone indefinitely. This content may also be published by other social networks. (For more information, refer to the Italian Data Protection Authority – brochure “Social privacy. How to protect yourself in the era of social networks” and the video tutorial “Connetti la testa”). 

Responding to Requests 

Progetto Santa Margherita S.r.l.’s social media channels cannot be used to request personal information or direct assistance (e.g., reporting issues) via direct messages, comments, mentions, etc. For such needs, you must exclusively use the official contact channels provided on our institutional website: info@villadurazzo.it. 

In general, direct responses to mentions, messages, or comments are not guaranteed, and there are no minimum or maximum response times. The Company reserves the right to direct inquiries to the relevant offices or to respond to comments, messages, or discussions only when it deems it truly useful for providing accurate public information, and after evaluating the correctness and appropriateness of the communication style adopted by the user.

Moderazione

Everyone has the right to participate and express their opinion freely. No prior censorship is exercised on Progetto Santa Margherita S.r.l.’s social media channels. However, comments and posts that violate the conditions outlined in this Policy will be removed. The Company monitors and verifies the content of comments and messages posted by users, and this control may be immediate or performed at a later time. 

User Conversation Rules: Netiquette 

Progetto Santa Margherita S.r.l.’s social media channels address topics of public interest, therefore: 

• Issues concerning users’ private lives cannot be debated. 

• Every discussion is linked to a specific topic, and all participants are obligated to respect it, avoiding extending the conversation to unrelated matters. 

• Criticisms expressed by users will only be accepted if they are constructive, respectful of others’ opinions, and do not escalate into insults or polemics. 

• All users have the right to participate in discussions, comment, and send messages and photos (if photos depict other people, the user must have obtained their consent for online reproduction and publication of the image). 

• Opinions must be expressed in compliance with the rules of fairness, relevance, freedom of expression, and respect for others’ opinions. 

• Progetto Santa Margherita S.r.l. invites users to engage in conversations guided by the principles of good manners, moderation, and truthfulness. 

Therefore, Progetto Santa Margherita S.r.l.’s social media channels cannot be used to publish posts and comments that are discriminatory or offensive towards other users (whether present in the discussion or not), entities, associations, companies, or those who manage and moderate the social media channels, for any reason. 

Insults, profanity, threats, comments, or images implying discrimination based on sex, sexual orientation, race, religion, nationality, disability, language, culture, and social status, or attitudes that harm personal dignity, the rights of minorities, minors, and people with disabilities, the principles of freedom and equality, and in general, violent or defamatory attitudes and behaviors will not be tolerated. 

It is understood that everyone is responsible, including legally, for the content they publish and the opinions they express, and these cannot in any way be attributed to Progetto Santa Margherita S.r.l. 

Additionally, the following will be moderated (and, where possible, removed without prior notice): 

• Comments that are off-topic from the discussion of a particular post. 

• Comments or posts that contain sensitive data or refer to facts or details without public relevance that harm the personal sphere of third parties. 

• Repeated interventions. 

• Comments and posts written to disrupt discussion or offend those who manage and moderate the social media channels. 

• Commercial spam. 

• Content that violates copyright or uses registered trademarks without authorization. 

For those who repeatedly violate these conditions or those contained in the policies of the platforms used, we reserve the right to ban or block them to prevent further interventions, and in the most serious cases, to report the user to the platform administrators and potentially to the competent authorities.